- Handle Tier 1 help desk escalations through tickets or phone
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to troubleshoot problems
- Resolve technical problems with Local Area Networks (LAN),
- Respond to queries either in person or over the phone.
- Some travel to customer location is required.
- Ability to lift 60 lbs.
AVAILABLE POSITIONS
IT Help Desk Technician
Responsibilities:
The applicant must have competent social skills and experience with the following
- Windows 7/8/10, 2003, 2008, 2012 R2, Mac OS X, Office 365
- Client PC connectivity – Ethernet, TCP/IP and VPN
- Experience with remote support applications
- Familiar with Acronis products, and AVG or ESET security products
- Familiar with Active Directory, DNS, DHCP, IP Addresses, File and Print Server
- Microsoft Exchange 2003, 2008, 2010 configuration and maintenance
- Cisco systems
- Industry ethics and standards
- Excellent troubleshooting skills
- A+ or CCENT is a plus
The applicant must also possess the following
- B.S. in Computer Science or Information Technology Management
- Valid Driver’s License
- Reliable vehicle
- Excellent communication skills
Training will be provided to ensure consistency and quality. Any programming experience is valued
Employment Application
Fill out the form below carefully and submit your resume